Shipping Policy

Thanks for shopping with ToteAlly. Here's everything you need to know about how and when your order ships.

Where We Ship

We currently ship to addresses within the United States only, including Alaska, Hawaii, and Puerto Rico. We do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time.

Order Processing

All orders are processed within 1 to 3 business days after your payment is confirmed. Orders placed on weekends or U.S. holidays are processed on the next business day.

During high volume periods such as holidays or promotional events, processing may take longer. We will notify you by email if there is any significant delay with your order.

Shipping Times

Estimated delivery windows after your order has been processed and shipped:

Method	Estimated Delivery	Cost
Ordinary Shipping	Up to 30 days	$5.00
Express Shipping	Up to 30 days, prioritized handling	$7.00
Free Ordinary Shipping	Up to 30 days	Free on qualifying orders
Free Express Shipping	Up to 30 days, prioritized handling	Free on qualifying orders

Express Shipping moves your order to the front of the processing queue and travels on faster carrier services. Most Express orders arrive well within this window, but the window itself is the same because delivery is ultimately in the carrier's hands.

Please note: total delivery time is processing time plus shipping time. Delivery estimates are not guaranteed. Carrier delays, weather events, customs inspections, and incorrect addresses can extend delivery beyond these windows.

International Fulfillment

Some ToteAlly products ship directly from our overseas fulfillment partners. This allows us to keep prices lower and stock consistent. All applicable duties and import fees are already covered by us, so you will never be asked to pay anything on delivery.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 72 hours for tracking information to become active in the carrier system. Tracking numbers sometimes show no movement for several days while a package is in transit between facilities. This is normal and does not mean your package is lost.

If your tracking has not updated in more than 15 business days, contact us at support@toteally.shop and we will investigate.

Incorrect or Incomplete Addresses

Please double check your shipping address before completing your order. We are not responsible for packages delivered to an incorrect address provided at checkout. If your package is returned to us due to an incorrect or incomplete address, we can reship it once you cover the reshipping cost.

If you notice an error in your address, email us at support@toteally.shop within 12 hours of ordering and we will do our best to correct it before the order ships.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you cannot locate your package, please check with neighbors and household members, and check around your property. Carriers occasionally mark packages as delivered up to 24 hours before actual delivery.

If your package is confirmed lost in transit or arrives damaged, contact us within 14 days of the delivery date with your order number and photos where applicable. We will send a replacement or issue a full refund.

A package is considered lost only after the full 30 day delivery window has passed without delivery.

Split Shipments

Orders containing multiple items may ship in separate packages and arrive on different days. You will receive separate tracking numbers for each shipment. You are never charged extra for split shipments.

Questions

Reach us at support@toteally.shop. We respond to all emails within 24 hours, Monday through Friday.

Last updated: August 2026