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support@toteally.shop
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Tracking questions are answered on our tracking page, usually without needing to write in.

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Returns

Changed your mind or it didn't fit? Here's exactly how returns work.

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Optional, but it gets you an answer much faster. It's at the top of your confirmation email.

We reply to every message within 24 hours, Monday to Friday.

Quick answers

Within 24 hours, Monday to Friday. Messages sent over the weekend are answered on the next business day.

Check your spam and promotions folders first, that's where it usually hides. If it still isn't there, send us your order number and we'll look it up.

Structa measures 12.6 by 4.7 by 6.7 inches. Send us a photo of your bag along with the inside measurements and we'll tell you straight away.

If it hasn't entered fulfilment yet, usually yes. Email us as soon as you can with your order number and what you'd like changed.

Not right now. We ship within the United States only, including Alaska, Hawaii and Puerto Rico.

ToteAlly